Frequently Asked Questions
General Questions
Where is Duckworth located?
Our company and operations are based in the United States. We are a direct-to-consumer brand that primarily operates online through ShopDuckworth.com to bring our products straight to our customers.
Do you have retail stores?
We currently do not operate physical retail locations. Our online focus allows us to maintain the highest quality standards while offering competitive pricing directly through our website.
What is your company’s philosophy?
We believe in creating durable, responsibly sourced apparel that stands the test of time. Our products are designed for comfort and longevity, using natural fibers from American ranchers and growers.
Orders & Shipping
What shipping methods do you offer?
We offer several shipping options within the United States:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
International shipping is available to select countries with varying delivery times.
How much does shipping cost?
Standard shipping within the U.S. is free on all orders over $100. For orders under $100, a flat rate of $7.95 applies. Expedited and express shipping costs are calculated at checkout based on your location and order size.
When will my order ship?
Most orders ship within 1-2 business days from our warehouse. You will receive a shipping confirmation email with tracking information once your order has been processed and left our facility.
Do you ship internationally?
Yes, we ship to several international destinations. Shipping costs and delivery times vary by country and will be displayed at checkout. Customers are responsible for any customs fees or import taxes.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached for a full refund to your original payment method.
How do I return an item?
To initiate a return, please visit ShopDuckworth.com and navigate to the Returns section. You’ll need your order number and email address to generate a return label and instructions.
What if I received a damaged or defective item?
We take great care in inspecting every item before shipment. If you receive a damaged or defective product, please contact us immediately through our website. We’ll gladly replace the item or issue a full refund.
How long do refunds take to process?
Once we receive your return at our warehouse, please allow 5-7 business days for processing. You will receive an email confirmation when your refund has been issued. It may take additional time for the refund to appear in your account.
Products & Care
How should I care for my Duckworth garments?
We recommend following the care instructions on each garment’s label. Most of our wool products should be washed in cold water and laid flat to dry to maintain their quality and shape.
Where are your products made?
Our products are designed in the United States and manufactured both domestically and internationally in certified facilities that meet our strict quality and ethical standards.
Do you offer gift cards?
Yes, digital gift cards are available for purchase on ShopDuckworth.com. They never expire and can be used toward any purchase on our website.
Do you have a warranty on your products?
We stand behind the quality of our craftsmanship. If your product fails due to manufacturing defects, please contact us through our website for assistance.
Account & Technical
How do I create an account?
You can create an account during checkout or by visiting the “Create Account” page on our website. Having an account allows you to track orders and save your information for faster checkout.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page and enter your email address. We’ll send you instructions to reset your password.
Why am I not receiving order confirmation emails?
Please check your spam or junk folder. If you’re still not receiving our emails, add our email address to your contact list or whitelist to ensure delivery.
How can I update my email preferences?
You can manage your subscription preferences by clicking the unsubscribe link in any marketing email or by contacting us through our website.
For any other questions not covered here, please reach out to our customer service team through the contact form on ShopDuckworth.com. We’re always happy to help!